What is Myabtech’s return and replacement policy?

We will consider product returns and exchanges, and provide a refund or replacement when you run into a problem.

What should I do if the product does not perform as expected?

We take quality seriously. If the product does not meet expectations, please follow this process:

• Quality feedback: within 30 business days of receipt, please provide the relevant test data and information in writing (email or fax).

• Quality review: we will determine whether it is a quality issue within 5 business days. Please keep unopened retained samples properly to avoid secondary contamination or damage.

• Resolution: if it is a quality issue, we will arrange a replacement or refund within 10 business days; if it is not, we will provide a verification report and remote technical support.

• Objection window: if you do not raise an objection within 5 business days of receiving the verification report, the goods will be deemed to meet product requirements and we will no longer bear liability.

Please contact us if you have any questions.

What if I ordered the wrong product, or no longer want an item?

If you ordered the wrong product or no longer need it, apply for a return or exchange as follows:

• Contact us first to obtain a return authorization (RMA), and submit the request within 3 business days of receipt.

• Store the product as directed in the datasheet and ship it back as soon as possible.

• You bear all return shipping costs. Keep the original packaging (box and datasheet), maintain the required cold chain throughout logistics, and deliver within 3–4 days. Please also send us the tracking number.

• After we receive the return, we will process a replacement or refund as soon as possible. Refunds go back by the original payment path, or can be applied as prepayment on a later order.

• Return address: Myabtech, 020-89858157, Room 1402, Building 5 (C-3), Runhui Science Park, No. 18 Shenzhou Road, Huangpu District, Guangzhou.

What should I do if I received the wrong product?

Contact us immediately. Store it under the conditions on the datasheet and do not attempt to return it on your own. We will reply promptly to make sure you receive the correct product.